If your Production Access is rejected by Google Play, it means your app did not pass the required Closed Testing phase successfully. This usually happens when Google Play determines that your app did not meet the minimum tester requirements, which include having 12 testers on 12 real devices for 14 days.
In this article, we will explain why your Production Access was rejected and how you can solve this issue quickly using a reliable closed testing service.
? Why Was Your Production Access Rejected?
If you have completed the Closed Testing phase and requested a public release (Production Access), Google Play might reject your request due to:
1️⃣ Insufficient Testers in the Closed Testing Phase
Google Play requires that:
✅ Your app has been tested by at least 12 real testers
✅ Each tester used the app for 14 consecutive days
✅ The testers were using different devices
If any of these conditions were not met, your app will be automatically rejected from Production.
2️⃣ Incomplete Tester Engagement
Even if you added 12 testers, Google Play may reject your request if:
- Some testers did not interact with the app regularly
- Some testers did not use the app for the full 14 days
- Google detected that testers were not real users
3️⃣ Other Possible Reasons
Aside from insufficient testers, rejection can also happen due to:
- Bugs or crashes reported in the testing phase
- Violations of Google Play policies
- Missing privacy policy or permissions issues
?️ How to Solve the Production Access Rejection?
✅ Step 1: Reattempt the Closed Testing Phase
To successfully pass the test, ensure you meet all Google Play conditions:
✔ Get 12 real testers using different devices
✔ Ensure testers interact with the app daily for 14 days
✔ Fix any bugs or crashes before requesting Production Access
If you don’t have access to 12 real testers, you can use a professional closed testing service like 20apptester.com, which guarantees:
? 12 real testers from different devices
? Full 14-day testing to meet Google Play’s requirement
? A high success rate in passing Google Play’s Closed Testing phase
✅ Step 2: Fix Any Technical Issues
Before resubmitting for Production Access, check for:
? Crash reports & performance issues using Android Vitals
? Unnecessary permissions that may trigger rejection
? Compliance with Google Play’s policies
✅ Step 3: Resubmit Your Production Access Request
Once you’ve completed a successful closed testing phase, request Production Access again. If everything is correct, your app should be approved without issues.
? Need Help Passing Google Play’s Closed Testing?
If your Production Access was rejected due to insufficient testers, we can help you successfully pass the 12 testers requirement.
At 20apptester.com, we provide:
✅ 12 real testers using different devices
✅ 14 days of active testing to meet Google Play’s requirement
✅ A high success rate for passing Google Play’s closed testing
Don’t risk another rejection—let us handle the testing for you!
? Conclusion
If Google Play rejected your Production Access, it is most likely because your closed testing phase did not meet the 12 testers requirement. To fix this, you must complete the testing phase again, ensuring:
✔ 12 real testers
✔ 14 days of active app usage
✔ No critical bugs or policy violations
To make this process easy, use a professional closed testing service like 20apptester.com to ensure your app passes the test successfully. ?