Google Play Closed Testing: Common Issues and How to Fix Them

Google Play’s closed testing is an essential phase for app developers to ensure their apps are ready for public release. During this phase, your app undergoes a rigorous evaluation to check its functionality, compatibility, and overall performance. However, developers may encounter several issues that can delay or even block the release of their apps. In this article, we’ll discuss some of the most common issues faced during Google Play closed testing and provide practical solutions to fix them. Additionally, we’ll explain how 20apptester.com can assist you in meeting Google’s requirements with ease.

Common Issues in Google Play Closed Testing

1️⃣ Insufficient Number of Testers

One of the most frequent issues that developers face is failing to meet the required number of testers. Google Play mandates that 12 testers must be involved in the closed testing phase before the app can proceed to Production Access. If your app does not have the required number of testers, your Production Access request will be denied, and you will be stuck in the closed testing phase.

How to Fix It:

Recruit more testers: Reach out to your network, use social media, or enlist the help of beta testing platforms like TestFlight or BetaTesting.com.
Use professional testing services: Consider using services like 20apptester.com, which provide the 12 testers required for Google Play’s closed testing, ensuring that your app meets Google’s requirements and passes the test.

2️⃣ Testers Encountering Crashes or Bugs

During the testing phase, testers may report crashes or bugs that you may not have encountered in your development environment. These issues can prevent your app from passing Google Play’s testing requirements and delay your launch.

How to Fix It:

Fix reported bugs: Go through the feedback provided by testers, address the issues, and release a new version of the app for further testing.
Optimize the app: Focus on improving the app’s performance, stability, and user experience. Address issues like long loading times, memory usage, and compatibility with various devices.
Conduct additional internal tests: Before releasing another version, test the app thoroughly in different environments to ensure that all bugs are fixed.

3️⃣ Testers Not Receiving the Invitation Link

Sometimes, testers may not receive the invitation link to join the closed testing. This could be due to issues with the email address provided, or the link might be expired or incorrectly shared.

How to Fix It:

Verify email addresses: Double-check the email addresses of the testers to ensure they are correct.
Resend the invitation: If necessary, resend the invitation links to testers. You can do this via the Google Play Console, or through platforms like TestFlight or BetaTesting.
Check for expired links: Make sure the link hasn’t expired or been deactivated. Generate a new link if needed.

4️⃣ Incorrect App Version Uploaded

Uploading the wrong version of your app can cause confusion among testers, leading to incorrect feedback and potential delays in your testing process.

How to Fix It:

Double-check app versions: Before uploading your app to the Google Play Console, verify that the correct version is being uploaded for closed testing.
Update the version number: Ensure the version number on the app is updated to avoid conflicts with previously uploaded versions.

5️⃣ Testers Unable to Access the App

Some testers may face issues accessing the app, especially if they are not part of the closed testing group or if their device is not compatible with the app.

How to Fix It:

Check tester eligibility: Ensure that all testers are properly enrolled in the closed testing group and have accepted the invitation to test your app.
Test device compatibility: Verify that your app is compatible with the devices and Android versions your testers are using. If needed, update the app’s compatibility settings to support a broader range of devices.

6️⃣ Failure to Meet Google’s Testing Requirements

Google Play has strict guidelines for what qualifies as successful closed testing. If your testing doesn’t meet the criteria, such as the number of testers or testing period, your app may be rejected.

How to Fix It:

Ensure the 12 tester requirement: Make sure you have at least 12 testers. If you’re struggling to meet this requirement, consider professional services like 20apptester.com to meet the criteria efficiently.
Adhere to the testing duration: Ensure that your closed testing lasts at least 14 days as required by Google Play. This testing period helps Google assess your app under real-world conditions.

How 20apptester.com Can Help

At 20apptester.com, we specialize in providing a closed testing service for Google Play, helping developers meet the 12 testers requirement. Our team of real testers is ready to test your app and ensure that it passes the Google Play closed testing phase successfully.

We understand the importance of meeting all requirements and delivering an app that works flawlessly across a range of devices. Our service ensures you meet Google Play’s 12 testers requirement, providing quick and accurate feedback to help you pass the testing phase without delays.

Conclusion

Google Play closed testing is a critical step in ensuring that your app is ready for public release. While common issues like insufficient testers, crashes, and accessibility problems can delay your testing process, they can be easily resolved with the right approach. By following the suggestions in this article and utilizing services like 20apptester.com, you can ensure that your app meets Google Play’s requirements and successfully progresses to Production Access.